frequently asked questions
What happens if I can't afford to
continue paying my contract?
If you find yourself in financial difficulty and unable to pay your
contracted mobile phone line rental, ring your mobile phone
provider. Explain the situation to them and see if there is anything
they can do to help, either by lowering your talk plan or removing
any bundles that you no longer require.
Do my mobile phone contract
provider need to lower my plan?
No, when you agree your contract you also agree your talk plan,
monthly payments, contract length, and monthly cost. Although some
providers may allow you to lower your plan, unless it state's
otherwise in their contract, they can make you keep what you agreed
for the duration of the contract.
How strict are the cash back
terms and conditions?
Very strict. One of the main reasons that the cash back schemes are
available is that the promoter knows that a lot of people will
either forget about the scheme, or fail to comply with the terms and
conditions. They want to give as little money away as possible so if
you do not adhere to the terms and conditions to the letter, you
will lose out on the cash back.
When can I upgrade my mobile
This depends on your network, although it's normaly during the final
three months of your contract. Be aware though, that if there is
time remaining on your original contract, this will be added on to
the new contract, making the contract period even longer.